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St Andrews Counselling & Psychotherapy
Call: 07824700980 or Email: carol.foote1@btinternet.com
Carol Remfrey Foote: UKCP Accredited Psychotherapist & Online Counsellor
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Welcome
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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What is your cancellation policy?Our cancellation policy requires a 24-hour notice for any appointment cancellations. If you cancel within 24 hours of your scheduled appointment, you may be charged a cancellation fee.
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What if I feel uncomfortable during a therapy session?It is normal to feel uncomfortable at times during therapy, especially when discussing difficult topics. If you feel uncomfortable, let your therapist know. They can help you work through these feelings and adjust the session to make you feel more at ease.
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Can I get a refund if I cancel my session?If you cancel your session with at least 24-hour notice, you may be eligible for a refund or rescheduling. Cancellations made within 24 hours of the appointment may not be eligible for a refund.
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Is there a fee for late cancellations or no-shows?Yes, there is a fee for late cancellations or no-shows. If you do not provide a 24-hour notice or fail to show up for your appointment, you may be charged the full session fee.
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How can I cancel or reschedule an appointment?To cancel or reschedule an appointment, please contact us via phone or email at least 24 hours in advance. This allows us to offer the time slot to another client in need.
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When is the payment due for therapy sessions?Payment for therapy sessions is due in advance. Please ensure that the payment is made before your scheduled session to confirm your appointment.
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Can I choose the topics to discuss in therapy?Yes, you can choose the topics to discuss in therapy. It is your time to focus on what is most important to you. Your therapist will guide the conversation and help you explore your thoughts and feelings on the chosen topics.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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How often should I attend therapy sessions?The frequency of therapy sessions depends on your individual needs and goals. Some clients benefit from weekly sessions, while others may attend bi-weekly or monthly. Your therapist will work with you to determine the best schedule.
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